Refund policy
🌿 The Mulls & Muslins Quality Promise
Before your outfit reaches your doorstep, it goes through a journey of care. We believe in slow fashion where every detail matters.
- Size Verified: No “standard” guessing here. Each piece is hand-measured against our size charts to ensure the fit you expect is the fit you get.
- Quality Check: From the strength of the seams to the security of the buttons, we inspect every inch so you don’t have to.
- True Shades: We use high-fidelity studio lighting to ensure the colors on your screen are a 99% match to the fabric in your hands.
- Packed with Care: Your order isn’t just shipped — it is carefully folded and thoughtfully packed, ready to make its debut in your wardrobe.
Our "Perfect Fit" Policy
To keep our store sustainable and our pricing fair, we offer a tiered return and exchange system based on your purchase value.
✨ Everyday Essentials (Below ₹2,000)
These pieces are high-value favorites. As they move quickly, we offer Size Exchanges Only. If the fit isn’t perfect, we’ll gladly exchange it for a different size (subject to availability).
🌟 Premium Collections (₹2,000 and Above)
For our higher-tier collections, we offer greater flexibility:
- Easy Size Exchange: Need a different fit? We’re happy to help.
- Return for Store Credit: If the style isn’t “the one,” return it for Store Credit/Gift Card (valid for 3 months), so you can find your perfect match later.
The 48-Hour Notification Policy
To ensure a smooth process, please notify us via email within 48 hours of delivery if you wish to request a return or exchange.
- Original Condition: All items must be returned with original tags attached. Garments must be unworn, unwashed, and in original condition.
- Damaged Items: While we aim for perfection, if you receive a damaged item, we offer a Full Refund. To process this request, please share an unboxing video (starting from the sealed courier package) so we can verify and resolve the issue promptly.
💖 A Note to Our Community
Every customer at Mulls & Muslins is incredibly valuable to us. We think of our clothes as stories waiting to be told.
A Small Request: When returning a product, we kindly ask that you pack it with the same care we used to send it to you. Returning the garment in its original, pristine condition ensures it can find its rightful place in another woman’s wardrobe and continue its story.
How to Start a Return or Exchange
Please email us at:
Kindly include your Order ID in the email. Our team will respond promptly and guide you through the next steps.